Bălan, Carmen - In: Amfiteatru Economic Journal 12 (2010) 28, pp. 504-518
disputes among consumers and providers of banking services, in Romania. The importance of the topic stems from the increase in … the number of customer complaints about banking services in Romania and from the current preoccupation at European level … regulatory framework relative to mediation at the European Union level; the mediation schemes focused on banking services, in the …