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~isPartOf:"An Elgar reference collection"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis"
~subject:"Beziehungsmarketing"
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An Elgar reference collection
International journal of hospitality management
Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis
Tourism management perspectives : TMP
3
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
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International journal of technology marketing : IJTMkt
2
Journal of business research : JBR
2
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Business management review : journal of the University of Dar es Salaam Business School
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International journal of business excellence : IJBEX
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Journal of hospitality and tourism insights
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Managing consumer services : factory or theater?
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ECONIS (ZBW)
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Service encounter value and online engagement behaviors
Zhang, Tingting
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
2
Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
;
Chen, Po-Ju
- In:
International journal of hospitality management
77
(
2019
),
pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
Saved in:
3
Empowerment in hospitality organizations : customer orientation and organizational support
Ro, Heejung
;
Chen, Po-ju
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 422-428
Persistent link: https://www.econbiz.de/10008908367
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