//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service research : JSR"
~person:"Walsh, Gianfranco"
~subject:"Beschwerdemanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Complaint management
2
Beziehungsmarketing
1
China
1
Consumer behaviour
1
Customer satisfaction
1
Deutschland
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Germany
1
Konsumentenverhalten
1
Kundenzufriedenheit
1
Relationship marketing
1
Service industry
1
Service quality
1
attribution
1
complaint management
1
customer entitlement
1
customer-customer interaction
1
global service marketing
1
group service failure
1
individual service failure
1
job demands
1
job resources
1
long-term growth
1
self-serving bias
1
service employees
1
willingness to report complaints
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Walsh, Gianfranco
Guchait, Priyanko
6
Jang, Soocheong
6
Mattila, Anna S.
5
Tsarenko, Yelena
4
Gelbrich, Katja
3
Ahmad, Bilal
2
Akhtar, Nadeem
2
Brady, Michael K.
2
Huey Chern Boo
2
Kim, Hyunsu
2
Kim, Jong-hyeong
2
Larivière, Bart
2
Lee, Lindsey
2
Luo, Anqi
2
MacQuilken, Lisa
2
Madera, Juan M.
2
Magnini, Vincent P.
2
McColl-Kennedy, Janet R.
2
Meng, Fang
2
Miao, Li
2
Patterson, Paul G.
2
Ro, Heejung
2
Robertson, Nichola
2
Roschk, Holger
2
So, Kevin Kam Fung
2
Sreejesh, S.
2
Surachartkumtonkun, Jiraporn
2
Taheri, Babak
2
Tojib, Dewi
2
Van Vaerenbergh, Yves
2
Vermeir, Iris
2
Wang, Xingyu
2
Wei, Wei
2
Adler, Howard
1
Akbar, Muhammad Imad Ud Din
1
Albrecht, Arne Keno
1
Ali, Faizan
1
Andajigarmaroudi, Saeed
1
Assaf, A. Georges
1
more ...
less ...
Published in...
All
Asia Pacific journal of marketing and logistics
International journal of hospitality management
Journal of service research : JSR
British journal of management : BJM
1
Journal of business research : JBR
1
Journal of service research
1
Psychology & marketing
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
2
The effect of job-related demands and resources on service employees' willingness to report complaints : Germany versus China
Walsh, Gianfranco
;
Yang, Zhiyong
;
Dose, David
;
Hille, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 193-209
Persistent link: https://www.econbiz.de/10011283709
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->