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~isPartOf:"Asia-Pacific journal of business administration"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
2
Customer satisfaction
2
Gastronomie
2
Konsumentenverhalten
2
Restaurant industry
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
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Consumer satisfaction
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Customer delight
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Customer service
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Dienstleistungsqualität
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Emotion
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Employee empowerment
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Environmental consciousness
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Green restaurant
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Kundenservice
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Monetary compensation
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Nachhaltige Entwicklung
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Nachhaltigkeit
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Relationship marketing
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Revisit intention
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Satisfaction
1
Service quality
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Service recovery
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Social Web
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Social media
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Social web
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Sustainability
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Sustainable development
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Sustainable practices
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English
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Agnihotri, Durgesh
2
Chaturvedi, Pallavi
2
Kulshreshtha, Kushagra
2
Tripathi, Vikas
2
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Asia-Pacific journal of business administration
International journal of hospitality management
90
Journal of hospitality marketing & management
34
International journal of contemporary hospitality management
23
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of retailing and consumer services
12
Journal of travel and tourism marketing
9
Journal of hospitality and tourism insights
7
Cogent business & management
6
Quality management journal : QMJ
6
Tourism management perspectives : TMP
5
Asia Pacific journal of marketing and logistics
4
Journal of business research : JBR
4
The Cornell hospitality quarterly
4
The TQM journal : the international review of organizational improvement
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism management : research, policies, practice
4
Cornell hospitality quarterly : CQ
3
International journal of business excellence : IJBEX
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of Islamic marketing
3
Service business
3
Services marketing quarterly
3
The journal of services marketing
3
The service industries journal
3
Total quality management & business excellence
3
Tourism and hospitality research : THR
3
Administrative Sciences : open access journal
2
Benchmarking : an international journal ; BIJ
2
Enlightening tourism : ET ; a pathmaking journal
2
European journal of management and business economics : EJM&BE
2
Global business review
2
International business and economics research journal
2
International journal of electronic customer relationship management : IJECRM
2
International journal of quality & reliability management
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services, economics and management
2
Inventi impact: service sector
2
Journal of Tourism, Heritage & Services Marketing : JTHSM
2
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ECONIS (ZBW)
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Investigating the impact of restaurants' sustainable practices on consumers' satisfaction and revisit intentions : a study on leading green restaurants
Chaturvedi, Pallavi
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 41-62
Persistent link: https://www.econbiz.de/10014455579
Saved in:
2
"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
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