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~isPartOf:"Basler Schriften zum Marketing"
~isPartOf:"International journal of innovation management"
~isPartOf:"Springer eBooks / Business and Economics"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Basler Schriften zum Marketing
International journal of innovation management
Springer eBooks / Business and Economics
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International journal of contemporary hospitality management
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International journal of hospitality management
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International journal of productivity and quality management : IJPQM
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Qualität mehrstufiger Dienstleistungsinteraktionen : Besonderheiten bei Dienstleistungsunternehmen mit direktem und indirektem Kundenkontakt
Murmann, Britta
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1999
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