Alnajem, Mohamad; Garza-Reyes, Jose Arturo; Antony, Jiju - In: Benchmarking: An International Journal 26 (2019) 6, pp. 1874-1904
lean readiness assessment frameworks. The authors identified six main categories from a literature review (top management … management and leadership, human resources, patient relations, supplier relations, processes and CI. Research limitations … premises. Originality/value: To the author’s knowledge, this is the first lean readiness assessment framework for EDs and one …