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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"Service business"
~subject:"Business intelligence system"
~subject:"Dienstleistungsqualität"
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Business intelligence system
Dienstleistungsqualität
IT service provider
10
IT-Dienstleister
10
Service quality
5
Lieferantenmanagement
4
Outsourcing
4
Supplier relationship management
4
Business services
3
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3
United States
3
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3
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Business process management
2
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IT services
2
India
2
Indien
2
Information management
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2
Informationstechnik
2
Kundenzufriedenheit
2
Prozessmanagement
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Relationship marketing
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Success factor
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Balanced Scorecard
1
Balanced scorecard
1
Balanced scorecard (BSC)
1
Betriebliches Informationssystem
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Bewertung
1
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Cheng, Vincent
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Dass, Mayukh
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Gorla, Narasimhaiah
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Jain, Daisy Mathur
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Kettinger, William J.
1
Khurana, Reema
1
Kumar, Piyush
1
Loh, Wilson
1
Lok, Peter
1
Park, Sung-hee Sunny
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Rhodes, Joan
1
Smith, Jeffery S.
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Benchmarking : an international journal ; BIJ
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Service business
HMD : Praxis der Wirtschaftsinformatik
7
International journal of business information systems : IJBIS
4
Progress in IS
4
SpringerLink / Bücher
4
Wirtschaftsinformatik & Management : Zeitschrift für Business-IT
4
Economics of grids, clouds, systems, and services : 7th international workshop, GECON 2010, Ischia, Italy, August 31, 2010 ; proceedings
3
Managing outsourcing relationships
3
ZEW discussion papers
3
China's emerging outsourcing capabilities : the services challenge
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Discussion paper
2
European management journal
2
Information systems research : ISR
2
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
2
Managed Services : IT-Sourcing der nächsten Generation
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Springer eBook Collection / Business and Economics
2
The Oxford handbook of inter-organizational relations
2
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
2
Zeitschrift der Unternehmensberatung : ZUb
2
Acta Universitatis Danubius / Oeconomica
1
Action-based quality management : strategy and tools for continuous improvement
1
Advanced outsourcing practice : rethinking ITO, BPO and cloud services
1
Annales Universitatis Mariae Curie-Skłodowska / H
1
Arbeitspapier / CHE, Centrum für Hochschulentwicklung <Gütersloh>
1
Arbeitspapiere des Fachbereichs Wirtschafts- und Sozialwissenschaften / Bergische Universität Wuppertal
1
Benchmarking : Leitfaden für den Vergleich mit den Besten
1
Berichte aus der Wirtschaftsinformatik
1
Business intelligence : ein Mehrwert für das Unternehmen? ; Tagungsband zum 7. Berlin-Brandenburger SAP-Forum der Fachhochschule Brandenburg am 12. Juni 2008
1
Cogent business & management
1
Commercial management of projects : defining the discipline
1
Die moderne Finanzfunktion : Strategien, Organisationen und Prozesse
1
Dienstleistungen : Vision 2020 ; Herkunft und Zukunft wichtiger Service-Branchen in Deutschland
1
Digitale Ökonomie
1
E-Life: web-enabled convergence of commerce, work, and social life : 10th Workshop on E-Business, WEB 2011 ; Shanghai, China, December 2011 ; revised selected papers
1
E-strategies for resource management systems : planning and implementation
1
Economics
1
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ECONIS (ZBW)
5
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5
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5
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date (oldest first)
1
A framework to study vendors' contribution in a client vendor relationship in information technology service outsourcing in India
Jain, Daisy Mathur
;
Khurana, Reema
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
2
,
pp. 338-358
Persistent link: https://www.econbiz.de/10011555008
Saved in:
2
Critical success factors in relationship management for services outsourcing
Rhodes, Joan
;
Lok, Peter
;
Loh, Wilson
;
Cheng, Vincent
- In:
Service business
10
(
2016
)
1
,
pp. 59-86
Persistent link: https://www.econbiz.de/10011722157
Saved in:
3
The impact of IT outsourcing on information systems success
Gorla, Narasimhaiah
;
Somers, Toni M.
- In:
Information & management : the internat. journal of …
51
(
2014
)
3
,
pp. 320-335
Persistent link: https://www.econbiz.de/10010375811
Saved in:
4
Exploring satisfaction in business-to-business services : a path-analytic approach
Kumar, Piyush
;
Dass, Mayukh
;
Topaloglu, Omer
- In:
Service business
5
(
2011
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10009535278
Saved in:
5
Understanding the consequences of information systems service quality on IS service reuse
Kettinger, William J.
;
Park, Sung-hee Sunny
;
Smith, …
- In:
Information & management : the internat. journal of …
46
(
2009
)
6
,
pp. 335-341
Persistent link: https://www.econbiz.de/10003876657
Saved in:
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