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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"International journal of services and operations management"
~subject:"Deregulation"
~subject:"Dienstleistungsqualität"
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Benchmarking : an international journal ; BIJ
International journal of services and operations management
Journal of air transport management
114
Journal of travel and tourism marketing
18
Air transport liberalization : a critical assessment
12
Transportation research / E : an international journal
12
Journal of retailing and consumer services
9
Tourism management : research, policies, practice
9
Economics of transportation : the official journal of the International Transportation Economics Association
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
International journal of industrial organization
5
Journal of revenue and pricing management
5
Review of industrial organization : RIO
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Services marketing quarterly
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Working paper / National Bureau of Economic Research, Inc.
5
Discussion paper / Tinbergen Institute
4
International journal of contemporary hospitality management
4
International journal of transport economics : IJTE
4
NBER Working Paper
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NBER working paper series
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Quality management journal : QMJ
4
Service business
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism review
4
CESifo working papers
3
International journal of business and economics
3
International journal of business policy and economics
3
International journal of hospitality management
3
International journal of productivity and quality management : IJPQM
3
International journal of quality and service sciences
3
International journal of the economics of business
3
The TQM journal : the international review of organizational improvement
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Advances in airline economics : competition policy and antitrust
2
Airline alliances and open skies policies
2
Arbeitspapiere des Instituts für Genossenschaftswesen der Westfälischen Wilhelms-Universität Münster
2
Ashgate studies in aviation economics and management
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Contemporary economics
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Europäische Hochschulschriften / 5
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IEEE transactions on engineering management : EM
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A combined confimatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
Raut, Rakesh D.
;
Kamble, Sachin S.
;
Jha, Manoj Kumar
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 347-386
Persistent link: https://www.econbiz.de/10011588612
Saved in:
2
Competitive service quality benchmarking in airline industry using AHP
Singh, Alok Kumar
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 768-791
Persistent link: https://www.econbiz.de/10011570594
Saved in:
3
Benchmarking the service quality of airlines in the United States : an exploratory analysis
Min, Ho-key
;
Min, Hyesung
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
5
,
pp. 734-751
Persistent link: https://www.econbiz.de/10011401405
Saved in:
4
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
5
An extension of internal service quality concept : lesson from the best low-cost carrier in the six regions of the world
Fernando, Yudi
;
Norizan Mat Saad
;
Mahmod Sabri Haron
- In:
International journal of services and operations management
11
(
2012
)
1
,
pp. 13-34
Persistent link: https://www.econbiz.de/10009427084
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