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Benchmarking : an international journal ; BIJ
Journal of service theory and practice
International journal of production research
69
Technological forecasting & social change : an international journal
45
International journal of hospitality management
31
Discussion paper series / IZA
29
European journal of operational research : EJOR
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NBER working paper series
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Computers & operations research : and their applications to problems of world concern ; an international journal
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International journal of contemporary hospitality management
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Electronic markets : EM ; the international journal of electronic commerce and business media
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JRC working papers series on labour, education and technology
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Journal of organizational change management
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Schriftenreihe "Humanisierung des Arbeitslebens"
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1
Service robots and artificial morality : an examination of robot behavior that violates human privacy
Söderlund, Magnus
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 52-72
Persistent link: https://www.econbiz.de/10014448171
Saved in:
2
Retail robots as sales assistants : how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour
Guido, Jorge Carlos Fiestas Lopez
;
Kim, Jee Won
; …
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 127-154
Persistent link: https://www.econbiz.de/10014526017
Saved in:
3
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
Cui, Jinsheng
;
Zhang, Mengwei
;
Zhong, Jianan
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 842-872
Persistent link: https://www.econbiz.de/10014448129
Saved in:
4
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
5
Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
6
Blended human-technology service realities in healthcare
Dodds, Sarah
;
Russell-Bennett, Rebekah
;
Chen, Tom
; …
- In:
Journal of service theory and practice
32
(
2022
)
1
,
pp. 75-99
Persistent link: https://www.econbiz.de/10012879151
Saved in:
7
Application of TODIM (Tomada de Decisión Inerativa Multicritero) for industrial robot selection
Sen, Dilip Kumar
;
Datta, Saurav
;
Mahapatra, Siba Sankar
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1818-1833
Persistent link: https://www.econbiz.de/10011548161
Saved in:
8
Extension of PROMETHEE for robot selection decision making : simultaneous exploration of objective data and subjective (fuzzy) data
Sen, Dilip Kumar
;
Datta, Saurav
;
Mahapatra, Siba Sankar
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 983-1014
Persistent link: https://www.econbiz.de/10011570721
Saved in:
9
Multi-criteria decision making towards selection of industrial robot : exploration of PROMETHEE II method
Sen, Dilip Kumar
;
Datta, Saurav
;
Patel, S. K.
; …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
3
,
pp. 465-487
Persistent link: https://www.econbiz.de/10011303683
Saved in:
10
Managing and imporving robot spot welding efficiency : a benchmarking study
El Khalil, Raed
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
3
,
pp. 344-363
Persistent link: https://www.econbiz.de/10010351436
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