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~isPartOf:"Birkbeck working papers in economics and finance : BWPEF"
~subject:"Relationship marketing"
~type_genre:"Fallstudie"
~type_genre:"Working Paper"
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Relationship marketing
Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Emotion
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Konsumentenverhalten
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Kundenzufriedenheit
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Product quality
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Produktqualität
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Quality management
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Qualitätsmanagement
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Service quality
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anger
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customer attrition
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quality
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Birkbeck working papers in economics and finance : BWPEF
International journal of services and operations management
3
Europäische Hochschulschriften / 5
2
Freiburger betriebswirtschaftliche Diskussionsbeiträge
2
Benchmarking : an international journal ; BIJ
1
Cahier de recherche / Faculté des Sciences Economiques et Sociales, Hautes Etudes Commerciales, Université de Genève
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Discussion paper / Universität Erfurt, Staatswissenschaftliche Fakultät
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Diskussionspapier / Wirtschaftswissenschaftliche Dokumentation, Technische Universität Berlin
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Erfolgreiches Management
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Gabler-Edition Wissenschaft
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Gabler-Edition Wissenschaft / Business-to-Business-Marketing
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
1
ICB research report
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International journal of management & enterprise development : IJMED
1
Managing service quality : MSQ ; an international journal
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Meffert Marketing Edition
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Profession : Wissenschaftsedition im Rainer Hampp Verlag
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Quality management journal : QMJ
1
Report / ILB : B, Management and Organization in Agribusiness / ILB
1
The journal of business & industrial marketing
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Tourism management : research, policies, practice
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Unternehmensführung, Organisation und Management in Agrar- und Ernährungswirtschaft
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Working paper
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ECONIS (ZBW)
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Customer anger and incentives for quality provision
Heyes, Anthony
;
Kapur, Sandeep
-
2012
Persistent link: https://www.econbiz.de/10009670844
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