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~isPartOf:"Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021"
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint
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Complaint management
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Consumer behaviour
1
Customer satisfaction
1
Distribution channel
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E-Mail
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E-mail
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Email channel
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Gerechtigkeit
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Justice
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Konsumentenverhalten
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Kundenzufriedenheit
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Multi-channel
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Responsiveness
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Tahali, Sara
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Yildiz, Hélène
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Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
Professionelles E-Mail-Management : von der individuellen Nutzung zur unternehmensweiten Anwendung
8
SpringerLink / Bücher
8
Leitfaden Online-Marketing ; [Bd. 1]
7
Decision support systems : DSS ; the international journal
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Institut für Wirtschaftswissenschaften der Technischen Universität Braunschweig
4
Journal of business communication : JBC
4
NBER working paper series
4
Working paper / National Bureau of Economic Research, Inc.
4
Betriebs-Berater : BB
3
Diskussionsbeiträge / Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste
3
E-collaboration in modern organizations : initiating and managing distributed projects
3
Group decision and negotiation
3
Handel im Fokus : aus dem Instituts für Handelsforschung an der Universität zu Köln
3
Harvard-Business-Manager : das Wissen der Besten
3
Information systems research : ISR
3
International journal of business communication : IJBC ; a publication of the Association of Business Communication
3
International journal of business information systems : IJBIS
3
Journal of business research : JBR
3
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
3
Journal of global information management : an official publication of the Information Resources Management Association
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of marketing communications
3
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
3
Journal of retailing and consumer services
3
Marketing letters : a journal of research in marketing
3
NBER Working Paper
3
OECD Digital Economy Papers
3
The secure online business handbook : a practical guide to risk management and business continuity
3
Wirtschaftsinformatik & Management : Zeitschrift für Business-IT
3
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
3
Applied economics letters
2
Arbeitsbericht ... des Competence Center E-Business Basel
2
Arbeitsberichte der Hochschule für Wirtschaft FHNW
2
Bulletin of comparative labour relations
2
Corporate communications : an international journal
2
Der Betrieb
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Die Bank
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Discussion paper / Center for Mathematical Studies in Economics and Management Science, Northwestern University
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Discussion paper / Tinbergen Institute
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How fair is the handling of the claimant customer? : a comparison between the e-mail and telephone channels
Tahali, Sara
;
Yildiz, Hélène
- In:
Brand, Label, and Product Intelligence : Second …
,
(pp. 129-141)
.
2022
Persistent link: https://www.econbiz.de/10013338063
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