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~isPartOf:"British journal of management : BJM"
~isPartOf:"Operations management : a strategic approach"
~source:"econis"
~subject:"Kundenservice"
~subject:"Qualifikation"
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British journal of management : BJM
Operations management : a strategic approach
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Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Managing service quality : MSQ ; an international journal
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New technology, work and employment
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Organization : the critical journal of organization, theory and society
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Oxford bulletin of economics and statistics
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Psychology & marketing
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Reassessing the employment relationship
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Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
British journal of management : BJM
21
(
2010
)
2
,
pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
Saved in:
2
Empowering service employees
Bowen, David E.
;
Lawler, Edward E.
- In:
Operations management : a strategic approach
,
(pp. 259-272)
.
2005
Persistent link: https://www.econbiz.de/10003120328
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