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~isPartOf:"Bulletin of economic research"
~isPartOf:"Manufacturing & Service Operations Management"
~person:"Reiman, M."
~subject:"Erlang A"
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Erlang A
Diffusion Approxiamtion
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Erlang C
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Multiserver Exponential Queues
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Queues with Abandonment
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Telephone Call and Contact Centers
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Designing a Call Center with Impatient Customers
Garnet, O.
;
Mandelbaum, A.
;
Reiman, M.
- In:
Manufacturing & Service Operations Management
4
(
2002
)
3
,
pp. 208-227
begins. In this paper, we analyze the simplest
abandonment
model, in which customers' patience is exponentially distributed …
Persistent link: https://www.econbiz.de/10009218619
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