Aureli, Selena; Giampaoli, Daniele; Ciambotti, Massimo; … - In: Business Process Management Journal 25 (2018) 1, pp. 126-143
solutions and therefore its competitiveness. Moreover, the present paper suggests managers should invest in specific knowledge … management (KM) practices for enhancing knowledge-intensive business processes. Originality/value: The present paper fills an …