Simatupang, Togar M.; Sridharan, Ramaswami - In: Business Process Management Journal 11 (2005) 4, pp. 349-369
/methodology/approach – The organisational economics view is adopted as an approach to reveal multiple sources of discontent which consist of … incentives, and fragmented business processes. All these sources separately or collectively contribute to reduce the potential of …, incentive alignment, and streamlined intercompany business processes. It also shows that previous studies have not addressed …