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~isPartOf:"Business horizons"
~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"Journal of service management"
~person:"Berry, Leonard L."
~person:"Buoye, Alexander"
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Search: subject_exact:"Beziehungsmanagement"
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Beziehungsmarketing
4
Relationship marketing
4
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Satisfaction
2
Share of wallet
2
Absatz
1
Competitive advantage
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Consumer behavior
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Dienstleistungsqualität
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Double jeopardy
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Einzelhandel
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Lieferantenmanagement
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Longitudinal data
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Loyalty
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Market share
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Marktanteil
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Relative metrics
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Retail trade
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Service encounters
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Service quality
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Supplier relationship management
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Berry, Leonard L.
Buoye, Alexander
McColl-Kennedy, Janet R.
5
Aksoy, Lerzan
4
Edvardsson, Bo
4
Jaakkola, Elina
4
Malthouse, Edward C.
4
Pitt, Leyland F.
4
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3
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Keiningham, Timothy
3
Mengue Nkoa, Clément U.
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2
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2
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2
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Business horizons
Gabler Edition Wissenschaft
Journal of service management
Journal of service research : JSR
2
Handbook of relationship marketing
1
Harvard business review on managing health care
1
Harvard business review on retailing and merchandising
1
Interaktionen im Dienstleistungsbereich
1
Journal of business research : JBR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Journal of retailing and consumer services
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The journal of services marketing
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ECONIS (ZBW)
4
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Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
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2
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
3
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
Saved in:
4
Relationship retailing: transforming customers into clients
Berry, Leonard L.
;
Gresham, Larry G.
- In:
Business horizons
29
(
1986
)
6
,
pp. 43-47
Persistent link: https://www.econbiz.de/10003500741
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