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~isPartOf:"Business horizons"
~person:"Berry, Leonard L."
~subject:"Complaint management"
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Complaint management
Dienstleistungsqualität
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Serving unfair customers
Berry, Leonard L.
;
Seiders, Kathleen
- In:
Business horizons
51
(
2008
)
1
,
pp. 29-37
Persistent link: https://www.econbiz.de/10003708226
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