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~subject:"Customer service"
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Customer service
Beziehungsmarketing
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Consumer behaviour
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Bitner, Mary Jo
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Business horizons
The journal of services marketing
39
Journal of retailing and consumer services
36
Journal of business research : JBR
31
International journal of hospitality management
30
The service industries journal
16
Journal of service research : JSR
15
SpringerLink / Bücher
15
Journal of service research
14
International journal of contemporary hospitality management
10
Journal of service theory and practice
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Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
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International journal of business and economics
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Journal of the Academy of Marketing Science
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Service business
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Gabler Edition Wissenschaft
7
International journal of services and operations management
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Journal of retailing
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Journal of hospitality marketing & management
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Journal of service management
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Psychology & marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing
5
European journal of marketing : EJM
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
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Manufacturing & service operations management : M & SOM
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Marketing : ZFP ; journal of research and management
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Springer eBook Collection / Business and Economics
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The TQM journal : the international review of organizational improvement
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Business process management journal
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Electronic markets : EM ; the international journal of electronic commerce and business media
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How small service failures drive customer defection : introducing the concept of microfailures
Sands, Sean
;
Campbell, Colin L.
;
Shedd, Lois
;
Ferraro, Carla
- In:
Business horizons
63
(
2020
)
4
,
pp. 573-584
Persistent link: https://www.econbiz.de/10012287580
Saved in:
2
Timeliness, transparency, and trust : a framework for managing online customer complaints
Stevens, Jennifer L.
;
Spaid, Brian I.
;
Breazeale, Michael
; …
- In:
Business horizons
61
(
2018
)
3
,
pp. 375-384
Persistent link: https://www.econbiz.de/10011866294
Saved in:
3
Process completeness: strategies for aligning service systems with customers' service needs
Piccoli, Gabriele
;
Brohman, M. Kathryn
;
Watson, Richard T.
- In:
Business horizons
52
(
2009
)
4
,
pp. 367-376
Persistent link: https://www.econbiz.de/10003865701
Saved in:
4
The service imperative
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Business horizons
51
(
2008
)
1
,
pp. 39-46
Persistent link: https://www.econbiz.de/10003708228
Saved in:
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