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~isPartOf:"Business process management journal"
~isPartOf:"International journal of quality and service sciences"
~subject:"Lean Management"
~subject:"Service quality"
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Search: subject_exact:"Qualitätswesen"
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Lean Management
Service quality
Quality management
140
Qualitätsmanagement
140
Dienstleistungsqualität
40
Business process management
27
Prozessmanagement
27
Organisatorischer Wandel
23
Organizational change
23
Customer satisfaction
17
Kundenzufriedenheit
17
Health care
14
Lean management
14
Gesundheitsversorgung
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Lean Production
13
Lean production
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Health care system
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Product quality
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Produktqualität
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Relationship marketing
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Standardisierung
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Standardization
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Corporate culture
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Rönnbäck, Åsa
3
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2
Camgöz-Akdağ, Hatice
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Halim Lim, Sarina
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Dahlgaard-Park, Su Mi
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Dean, David
1
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1
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1
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Business process management journal
International journal of quality and service sciences
The TQM journal : the international review of organizational improvement
109
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
105
International journal of quality & reliability management
87
International journal of productivity and quality management : IJPQM
85
Total quality management & business excellence
74
Quality management journal : QMJ
64
International journal of six sigma and competitive advantage : IJSSCA
60
International journal of production research
37
International journal of services and operations management
35
Journal of health organization and management
23
The international journal of productivity and performance management : IJPPM
22
Beiträge zur Hochschulpolitik
21
Health care management review : HCM review
21
Auditing : a journal of practice & theory
20
Benchmarking : an international journal ; BIJ
20
International journal of hospitality management
19
International journal of production economics
19
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
European research studies
15
Cogent business & management
14
International journal of business information systems : IJBIS
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
International journal of business excellence : IJBEX
13
International journal of contemporary hospitality management
13
International journal of services and operations management : IJSOM
13
SpringerLink / Bücher
13
A Productivity Press book
12
International journal of business excellence
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
Journal of industrial engineering and management : JIEM
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Journal of business research : JBR
11
The accounting review : a publication of the American Accounting Association
11
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ECONIS (ZBW)
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1
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
2
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
3
Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo
;
Morante, Diego
;
Tegethoff, Thomas
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
Saved in:
4
Assessing internal organizational pathways to reduce knowledge waste : a Lean thinking perspective
Klein, Leander Luiz
;
Naranjo, Fernando
;
Douglas, …
- In:
Business process management journal
29
(
2023
)
5
,
pp. 1584-1606
Persistent link: https://www.econbiz.de/10014338465
Saved in:
5
Relationships between leadership and culture, human resources and process improvement in lean healthcare
Assadej Vanichchinchai
- In:
Business process management journal
29
(
2023
)
2
,
pp. 430-446
Persistent link: https://www.econbiz.de/10014230681
Saved in:
6
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
7
Organizational change towards Lean Six Sigma implementation in the manufacturing supply chain : an integrated approach
Orji, Ifeyinwa Juliet
;
U-Dominic, Chukwuebuka Martinjoe
- In:
Business process management journal
28
(
2022
)
5/6
,
pp. 1301-1342
Persistent link: https://www.econbiz.de/10013455033
Saved in:
8
The evolution of quality : from inspection to Quality 4.0
Broday, Evandro Eduardo
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 368-382
Persistent link: https://www.econbiz.de/10013361599
Saved in:
9
Leveraging capabilities for digitally supported process improvement : a framework for combining Lean and ERP
Liutkevičienė, Indrė
;
Rytter, Niels
;
Hansen, David
- In:
Business process management journal
28
(
2022
)
3
,
pp. 765-783
Persistent link: https://www.econbiz.de/10013380743
Saved in:
10
Designing a quality scorecard (QSC) for system integration in the era of Industry 4.0
Roh, Hye Young
;
Ali, Shujaat
;
Song, Hojun
;
Shin, Wan Seon
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 157-177
Persistent link: https://www.econbiz.de/10013330606
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