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~isPartOf:"Business process management journal"
~isPartOf:"Journal of business research : JBR"
~person:"Barnes, Donald C."
~person:"Bloemer, Johanna M."
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Consumer behaviour
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Mobile communications
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Beziehungsmarketing
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Conditional value
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Customer delight
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Dienstleistungsqualität
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Barnes, Donald C.
Bloemer, Johanna M.
Awasthi, Preety
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Business process management journal
Journal of business research : JBR
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ECONIS (ZBW)
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Wanted! : investigating how elements from the personal usage context affect Gen Z consumers' value-in-use experience and engagement with mobile service
Zou, Yi
;
Riel, Allard C. R. van
;
Streukens, Sandra
; …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014299325
Saved in:
2
The impact of perceived customer delight on the frontline employee
Barnes, Donald C.
;
Ponder, Nicole
;
Hopkins, Christopher D.
- In:
Journal of business research : JBR
68
(
2015
)
2
,
pp. 433-441
Persistent link: https://www.econbiz.de/10010472554
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