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~isPartOf:"Business process management journal"
~isPartOf:"Journal of business research : JBR"
~person:"Barnes, Donald C."
~subject:"Service-profit chain"
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Service-profit chain
Beziehungsmarketing
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Broaden-and-build
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Consumer behaviour
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Customer delight
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Customer orientation
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Customer satisfaction
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Emotion
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Emotional contagion
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Journal of business research : JBR
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The impact of perceived customer delight on the frontline employee
Barnes, Donald C.
;
Ponder, Nicole
;
Hopkins, Christopher D.
- In:
Journal of business research : JBR
68
(
2015
)
2
,
pp. 433-441
Persistent link: https://www.econbiz.de/10010472554
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