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~isPartOf:"CHE research paper"
~isPartOf:"The service industries journal"
~subject:"Hochschule"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Hochschule
Hospital
Dienstleistungsqualität
317
Service quality
317
Customer satisfaction
100
Kundenzufriedenheit
100
Beziehungsmarketing
74
Relationship marketing
74
Consumer behaviour
64
Konsumentenverhalten
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service quality
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Quality management
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Qualitätsmanagement
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customer satisfaction
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27
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Gravelle, Hugh
7
Siciliani, Luigi
7
Moscelli, Giuseppe
6
Gutacker, Nils
5
Mody, Makarand Amrish
2
Street, Andrew
2
Aksezer, Caglar S.
1
Aksu, Mine
1
Al-Fatah Karasneh, A.
1
Anderson, Sidney T.
1
Barbosa, Natália
1
Cetin, Ayse Tansel
1
Chalkley, Martin
1
Eiriz, Vasco
1
Erčulj, Vanja
1
Figueiredo, José
1
Gaughan, James
1
Ghosh Chowdhury, Tilottama
1
Glavas, Charmaine
1
Han, Lu
1
Harris, A.
1
Hsieh, Po-an J. J.
1
Hsu, Kuei-chu
1
Hsu, Sheng-hsun
1
Hutton, John
1
Härtel, Charmine E. J.
1
Kang, Chang-yuil
1
Kasnakoglu, Berna Tari
1
Kolar, Tomaž
1
Laudicella, Mauro
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Lee, Donhee
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Lee, Sang M.
1
Lee, Shu-fang
1
Lee, Wen-shiung
1
Lisk, Eunice A.
1
Luigi, Siciliani
1
Martin, Stephen
1
Maull, R. S.
1
Navarro-Espigares, José Luis
1
Odenwaelder, Myra
1
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CHE research paper
The service industries journal
Health care management review : HCM review
73
International journal of hospitality management
56
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
NBER Working Paper
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of health economics
40
Journal of health organization and management
36
Quality management journal : QMJ
36
The TQM journal : the international review of organizational improvement
34
Health marketing quarterly
23
Journal of marketing for higher education
23
International journal of quality and service sciences
22
Health economics
21
International journal of productivity and quality management : IJPQM
21
Discussion paper series / IZA
20
International journal of contemporary hospitality management
20
Total quality management & business excellence
20
Beiträge zur Hochschulpolitik
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Journal of hospitality marketing & management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Services marketing quarterly
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
International journal of quality & reliability management
13
Ruhr economic papers
13
International review on public and non-profit marketing
12
The European journal of health economics
12
Journal of business research : JBR
11
Technological forecasting & social change : an international journal
11
Tourism management : research, policies, practice
11
CESifo working papers
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
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ECONIS (ZBW)
27
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1
Paying for health gains
Siciliani, Luigi
;
Gaughan, James
;
Gutacker, Nils
; …
-
2021
Persistent link: https://www.econbiz.de/10013169451
Saved in:
2
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
3
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
4
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
5
Effects of market structure and patient choice on hospital quality for planned patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2019
Persistent link: https://www.econbiz.de/10011987241
Saved in:
6
The causal effect of hospital volume on health gains from hip replacement surgery
Rachet-Jacquet, Laurie
;
Gutacker, Nils
;
Siciliani, Luigi
-
2019
Persistent link: https://www.econbiz.de/10012200777
Saved in:
7
Market structure, patient choice and hospital quality for elective patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2016
Persistent link: https://www.econbiz.de/10011581333
Saved in:
8
Location, quality and choice of hospital : evidence from England 2002/3-2012/13
Moscelli, Giuseppe
;
Siciliani, Luigi
;
Gutacker, Nils
; …
-
2016
Persistent link: https://www.econbiz.de/10011518188
Saved in:
9
The effect of hospital ownership on quality of care : evidence from England
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
; …
-
2016
Persistent link: https://www.econbiz.de/10011631775
Saved in:
10
Do patients choose hospitals that improve their hedalth?
Gutacker, Nils
;
Luigi, Siciliani
;
Moscelli, Giuseppe
; …
-
2015
Persistent link: https://www.econbiz.de/10011387538
Saved in:
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