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~isPartOf:"CRM-Erfolg"
~isPartOf:"Sage library in marketing"
~source:"econis"
~type_genre:"Collection of articles of several authors"
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A focus on customer experience and the changing roles of customers and consumers
Baron, Steve
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2010
Persistent link: https://www.econbiz.de/10008664677
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CRM - Erfolgsfaktor Kundenorientierung : mit Anwendungsbeispielen und Checklisten für den Mittelstand
Hubschneider, Martin
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2007
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2., überarb. und erg. Aufl.
Persistent link: https://www.econbiz.de/10003474709
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