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~isPartOf:"Central European business review : CEBR"
~isPartOf:"Human systems management : HSM"
~subject:"Customer retention"
~subject:"customer loyalty"
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Customer retention
customer loyalty
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
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Kundenbindung
2
Kundenzufriedenheit
2
Relationship marketing
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Bank
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Business ethics
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Confidence
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Customer trust
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Dienstleistungsqualität
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Personal banking
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Privatkundengeschäft
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Service quality
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Unternehmensethik
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I Gede Riana
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Rahman, Hasebur
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Central European business review : CEBR
Human systems management : HSM
Journal of retailing and consumer services
21
SpringerLink / Bücher
20
Journal of business research : JBR
17
Research
12
Springer eBook Collection
11
Journal of marketing theory and practice
10
Psychology & marketing
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Harvard business review : HBR
7
How to succeed in the digital age : strategies from 17 top managers
7
Journal of consumer behaviour : an international research review
7
The service industries journal
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Harvard-Business-Manager : das Wissen der Besten
6
Sport marketing quarterly : preferred journal of the Sport Marketing Association
6
Cogent business & management
5
Exploring the rise of fandom in contemporary consumer culture
5
International journal of contemporary hospitality management
5
International journal of hospitality management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of the Academy of Marketing Science
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The journal of services marketing
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Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
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Computer-mediated marketing strategies : social media and online brand communities
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Edward Elgar E-Book Archive
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European journal of marketing : EJM
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Forum Marketing
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Markenbrand : die Strategiequelle ; Zeitschrift für Markenstrategie
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Services marketing quarterly
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Asia Pacific journal of marketing and logistics
3
Australasian marketing journal
3
Dissertation Series CentER
3
Handbook of research on retailer-consumer relationship development
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Information systems and e-business management : ISeB
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Journal of Asian finance, economics and business : JAFEB
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of hospitality marketing & management
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Journal of marketing analytics : JMA
3
Journal of service theory and practice : JSTP
3
Kundenmanagement & Electronic Commerce
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Reihe Dienstleistungsmanagement | Dienstleistungsmarketing
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The important role of ethical behavior in improving customer loyalty
I Gede Riana
- In:
Human systems management : HSM
40
(
2021
)
3
,
pp. 379-394
Persistent link: https://www.econbiz.de/10012603750
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2
Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur
- In:
Central European business review : CEBR
2
(
2013
)
4
,
pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
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