Dandis, Ala' Omar; Wright, Len Tiu; Wallace-Williams, … - In: Cogent Business & Management 8 (2021) 1, pp. 1-25
The main objective of this paper is to investigate how service quality and customer satisfaction are correlated to self … as the greatest correlation with self-reported loyalty intentions compared to other service quality dimensions. Islamic … banks should focus on continuous improvement of service quality due to the direct correlation with customer satisfaction and …