Park, Hong Y.; Cho, Il-Hyung; Jung, Sook; Main, Dorrie - In: Cogent business & management 2 (2015), pp. 1-18
User knowledge has been an important source of novel product development and innovation, but gathering accurate user … knowledge has been time consuming and difficult because user knowledge is tacit and globally dispersed. However, information and … communication technology can expand the boundaries by making user knowledge easier and less expensive to access. Structures and …