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~isPartOf:"Cogent business & management"
~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of marketing management : MM"
~person:"Pepels, Werner"
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Pepels, Werner
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Cogent business & management
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of marketing management : MM
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
Heidelberger Fachbücher für Praxis und Studium
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Kompendium Management in Banking & Finance
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Prozesssteuerung und Führungsverhalten
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ECONIS (ZBW)
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Grundzüge des Beschwerdemanagements
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
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(pp. 80-93)
.
2013
Persistent link: https://www.econbiz.de/10009672136
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Qualitäts- und Zufriedenheitsmessung als CRM Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 23-49)
.
2013
Persistent link: https://www.econbiz.de/10009672139
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