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~isPartOf:"Cogent business & management"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~person:"Edvardsson, Bo"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
3
Service quality
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Customer satisfaction
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Kundenzufriedenheit
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Schweden
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Beziehungsmarketing
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Edvardsson, Bo
Antony, Jiju
6
Marimon, Frederic
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Cudney, Elizabeth A.
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Mas-Machuca, Marta
4
Svensson, Göran
4
Ding Hooi Ting
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Makanyeza, Charles
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Padin, Carmen
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Park, Sang-June
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Restuputri, Dian Palupi
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Rönnbäck, Åsa
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Sofyani, Hafiez
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Witell, Lars
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Yi, Youjae
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Abbasi, Amir Zaib
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Dadfar, Hossein
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Dean, David
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Devesh, Sonal
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Elg, Mattias
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Enquist, Bo
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Gremyr, Ida
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Harymawan, Iman
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Jayaraman, Raja
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Jeong, Kyunbeom
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Cogent business & management
International journal of quality and service sciences
Total quality management & business excellence
Journal of service management
7
Managing service quality : MSQ ; an international journal
3
The journal of services marketing
2
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service research
1
Marketing letters : a journal of research in marketing
1
Scandinavian journal of management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
3
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1
Role of resource integration in adoption of medical tourism service
Rajagopal, Saisudha
;
Guo, Lei
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 332-336
Persistent link: https://www.econbiz.de/10010127400
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2
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
Saved in:
3
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg
;
Edvardsson, Bo
;
Enquist, Bo
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10009012257
Saved in:
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