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~isPartOf:"Cogent business & management"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~person:"Llach, Josep"
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Cogent business & management
International journal of quality and service sciences
Total quality management & business excellence
Achieving competitive advantage through quality management
1
International journal of hospitality management
1
Service business
1
Tourism management : research, policies, practice
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Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
2
UnivQual : a holistic scale to assess student perceptions of service quality at universities
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10012199738
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