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~isPartOf:"Cogent business & management"
~isPartOf:"The journal of services marketing"
~person:"Leisen Pollack, Birgit"
~subject:"Dienstleistungsqualität"
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Leisen Pollack, Birgit
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Cogent business & management
The journal of services marketing
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Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit
;
Alexandrov, Aliosha
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
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Linking the hierarchical service quality model to customer satisfaction and loyalty
Leisen Pollack, Birgit
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 42-50
Persistent link: https://www.econbiz.de/10009525774
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