Amoah, John; Jibril, Abdul Bashiru; Odei, Michael Amponsah - In: Cogent business & management 10 (2023) 1, pp. 1-17
administered to 466 respondents (management and employees) of Service-based firms via a convenience sampling method in Ghana …. Findings revealed that the knowledge gap, cost burden, and upgrading of technology positively and significantly create the gap …