Dao Cam Thuy; Nguyen Ngoc Quang - In: Cogent business & management 9 (2022) 1, pp. 1-20
factors affecting satisfaction and intention to repurchase retail banking (RB) services. This study builds and validates the … trust on customer satisfaction and repurchase intention RB services of commercial banks in Vietnam. Survey results of 605 … the transition from satisfaction to intention to repurchase the services, there are two moderating variables included in …