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~isPartOf:"Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung"
~isPartOf:"Health care management science"
~isPartOf:"International journal of services and operations management"
~subject:"Dienstleistungsqualität"
~subject:"Gesundheitsversorgung"
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Dienstleistungsqualität
Gesundheitsversorgung
Business process management
82
Prozessmanagement
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Hospital
28
Krankenhaus
28
Health care
19
Simulation
19
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Controlling
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value stream mapping
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operations management
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Karppinen, Henri
3
Huiskonen, Janne
2
Seppänen, Kaisa
2
Ang, Woo Boon
1
Antonelli, Dario
1
Asamoah, Daniel A.
1
Bard, Jonathan F.
1
Berry, Maresi
1
Berry-Stölzle, Thomas
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Bisogno, Stefania
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Bruno, Giuliana
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Di Mascolo, Maria
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Fei, Li
1
Fernando, Yudi
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Fügener, Andreas
1
Garg, Lalit
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Giachetti, Ronald E.
1
Gouin, Alexia
1
Gupta, Diwakar
1
Harel, David
1
Jiang, Lixiang
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Kanai, Yuta
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Khan, Sami A.
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Koivuniemi, Jouni
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Kolisch, Rainer
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Kon, Audrey Wan Mei
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Levialdi Ghiron, Nathan
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Levy, Adrian
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Meenan, Brian
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Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
Health care management science
International journal of services and operations management
Business process management journal
12
International journal of production research
12
Manufacturing & service operations management : M & SOM
11
Journal of health organization and management
10
Business Process Management Workshops : BPM 2009 international workshops, Ulm, Germany, September 7, 2009 ; revised papers
6
European journal of operational research : EJOR
6
Health care management science : a new journal serving the international health care management community
6
Production and operations management : the flagship research journal of the Production and Operations Management Society
6
Journal of industrial engineering and management : JIEM
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
Information systems and e-business management : ISeB
4
International journal of business process integration and management : IJBPIM
4
International journal of quality & reliability management
4
International journal of six sigma and competitive advantage : IJSSCA
4
Journal of operations management
4
Production and operations management : an international journal of the Production and Operations Management Society
4
Quality management journal : QMJ
4
Benchmarking : an international journal ; BIJ
3
Health care management review : HCM review
3
Journal of the Operational Research Society
3
KBI
3
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Omega : the international journal of management science
3
The international journal of productivity and performance management
3
Beiträge zum Gesundheitsmanagement
2
Business process management workshops : BPM 2007 international workshops, BPI, BPD, CBP, ProHealth, RefMod, semantics4ws, Brisbane, Australia, September 24, 2007 ; revised selected papers
2
Cogent business & management
2
Dienstleistungsmanagement im Krankenhaus ; 2
2
Dienstleistungsmodellierung 2010 : interdisziplinäre Konzepte und Anwendungsszenarien ; [die Tagung fand am 24. März 2010 an der Alpen-Adria-Universität Klagenfurt, Österreich, im Rahmen der Konferenz "Modellierung 2010" statt]
2
Econometric Institute research papers
2
European research studies
2
Financial accountability & management : in governments, public services and charities
2
Gabler Edition Wissenschaft
2
Information systems research : ISR
2
Interfaces : the INFORMS journal on the practice of operations research
2
International Series in Operations Research & Management Science
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ECONIS (ZBW)
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1
Analysis of patient flows in elective surgery : modelling and optimisation of the hospitalisation process
Antonelli, Dario
;
Bruno, Giuliana
;
Taurino, Teresa
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 513-529
Persistent link: https://www.econbiz.de/10012008576
Saved in:
2
RFID-based information visibility for hospital operations : exploring its positive effects using discrete event simulation
Asamoah, Daniel A.
;
Sharda, Ramesh
;
Rude, Howard N.
; …
- In:
Health care management science
21
(
2018
)
3
,
pp. 305-316
Persistent link: https://www.econbiz.de/10011912638
Saved in:
3
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
4
Theory of constraints applied to scheduled and unscheduled patient flows : does it improve process performance?
Bisogno, Stefania
;
Calabrese, Armando
;
Levialdi Ghiron, …
- In:
International journal of services and operations management
26
(
2017
)
3
,
pp. 365-385
Persistent link: https://www.econbiz.de/10011757877
Saved in:
5
Queueing network model for obstetric patient flow in a hospital
Takagi, Hideaki
;
Kanai, Yuta
;
Misue, Kazuo
- In:
Health care management science
20
(
2017
)
3
,
pp. 433-451
Persistent link: https://www.econbiz.de/10011741308
Saved in:
6
A goal programming and simulation based study for overall process improvement in an Indian hospital
Sah, Bhawesh
;
Titiyal, Rohit
;
Sonia
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 439-456
Persistent link: https://www.econbiz.de/10011818619
Saved in:
7
Overutilization and underutilization of operating rooms : insights from behavioral health care operations management
Fügener, Andreas
;
Schiffels, Sebastian
;
Kolisch, Rainer
- In:
Health care management science
20
(
2017
)
1
,
pp. 115-128
Persistent link: https://www.econbiz.de/10011657455
Saved in:
8
Improving operating room schedules
Fei, Li
;
Gupta, Diwakar
;
Potthoff, Sandra
- In:
Health care management science
19
(
2016
)
3
,
pp. 261-278
Persistent link: https://www.econbiz.de/10011542930
Saved in:
9
Improving patient flow at a family health clinic
Bard, Jonathan F.
;
Shu, Zhichao
;
Morrice, Douglas J.
; …
- In:
Health care management science
19
(
2016
)
2
,
pp. 170-191
Persistent link: https://www.econbiz.de/10011498433
Saved in:
10
Operations management in improving elderly home care
Rintala, Annastiina
;
Karppinen, Henri
;
Koivuniemi, Jouni
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 331-362
Persistent link: https://www.econbiz.de/10011635942
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