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~isPartOf:"Creativity and innovation management"
~isPartOf:"Journal of service management"
~subject:"Arbeitsverhalten"
~subject:"Social Web"
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Arbeitsverhalten
Social Web
Emotion
5
Work behaviour
3
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Dienstleistungsqualität
2
Kundenservice
2
Service quality
2
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emotions
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Arbeitszufriedenheit
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Cognition
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Creativity
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Customer positive emotions
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Customer satisfaction
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Customer-employee rapport
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Dienstleistungssektor
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Einzelhandel
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Emotional communication
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Emotionally charged service encounters
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Emotions
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Employee affective delivery
1
Employee behavioural mimicry
1
Employee emotional competence
1
Employee nonverbal communication
1
Employee technical competence
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De Zanet, Fabrice
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Delcourt, Cécile
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Gremler, Dwayne D.
1
Hatak, Isabella
1
Kuijpers, Koen J. C.
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Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
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Riel, Allard C. R. van
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Weerd-Nederhof, Petra de
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Creativity and innovation management
Journal of service management
Tourism management : research, policies, practice
5
Human relations : towards the integration of the social sciences
4
International journal of consumer studies
4
International journal of business communication : IJBC ; a publication of the Association of Business Communication
3
International journal of contemporary hospitality management
3
Journal of business and psychology
3
Journal of business ethics : JOBE
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Journal of business research : JBR
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Journal of management
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Journal of management information systems : JMIS
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Journal of managerial psychology
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Journal of open innovation : technology, market, and complexity
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Journal of service theory and practice : JSTP
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Journal of vacation marketing
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Leadership & organization development journal
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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Personnel review
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The journal of product & brand management
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Advances in developing human resources : ADHR
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Asia Pacific journal of human resources : APJHR
1
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
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Business & society
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Business research quarterly : BRQ
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Career development international
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Chinese management studies
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Cogent business & management
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Corporate social responsibility and environmental management
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Decision
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Discussion papers / CEPR
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European journal of marketing
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Family business review : publ. on behalf of the Family Firm Institute
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Finance India : the quarterly journal of Indian Institute of Finance
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Global business and organizational excellence : GBOE
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Group & organization management : an international journal
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Human systems management : HSM
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Trait resilience instigates innovative behaviour at work? : a cross-lagged study
Caniëls, Marjolein
;
Hatak, Isabella
;
Kuijpers, Koen J. C.
- In:
Creativity and innovation management
31
(
2022
)
2
,
pp. 274-293
Persistent link: https://www.econbiz.de/10013277161
Saved in:
2
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
3
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
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