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~isPartOf:"Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie"
~person:"Robertson, Nichola"
~person:"Stauss, Bernd"
~person:"Tsarenko, Yelena"
~subject:"Customer service"
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Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
International journal of hospitality management
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Journal of service research : JSR
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Journal of service research
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Strategisches Beschwerdemanagement
Stauss, Bernd
- In:
Customer Relationship Management : neue …
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(pp. 155-170)
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2008
Persistent link: https://www.econbiz.de/10003644194
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