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~isPartOf:"Department of Economics working paper"
~subject:"Duopol"
~subject:"Service quality"
~type_genre:"Graue Literatur"
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Duopol
Service quality
Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Heckman sample selection
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Konsumentenverhalten
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Kundenzufriedenheit
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Relationship marketing
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Switching behaviour
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Telecommunications
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Telecommunications industry
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Telekommunikation
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Telekommunikationssektor
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Wechselverhalten
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churn
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customer retention
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service elimination
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switching cost
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telecommunication services
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Kolos, Krisztina
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Department of Economics working paper
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Enhancing customer retention in case of service elimination? : an empirical investigation in telecommunications
Somosi, Agnes
;
Stiassny, Alfred
;
Kolos, Krisztina
-
2018
Persistent link: https://www.econbiz.de/10012011551
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