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~isPartOf:"Designing for service : key issues and new directions"
~person:"Bruns, Katherina"
~person:"Edvardsson, Bo"
~person:"Mele, Cristina"
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Designing for service : key issues and new directions
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Breaking free from NSD : design and service beyond new service development
Holmlid, Stefan
;
Wetter Edman, Katarina
;
Edvardsson, Bo
- In:
Designing for service : key issues and new directions
,
(pp. 95-104)
.
2017
Persistent link: https://www.econbiz.de/10011613538
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