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~isPartOf:"Developments in the call centre industry : analysis, changes, and challenges"
~isPartOf:"Journal of vocational behavior"
~subject:"Australien"
~subject:"Großbritannien"
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Developments in the call centre industry : analysis, changes, and challenges
Journal of vocational behavior
International employment relations review
5
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
5
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
4
Human relations
3
New technology, work and employment
3
Work, employment & society : a journal of the British Sociological Association
3
Australian bulletin of labour
2
Economic and industrial democracy : EID ; an international journal
2
Employee relations
2
Industrial relations journal
2
Acceptance and mindfulness at work : applying acceptance and commitment therapy and relational frame theory to organizational behavior management
1
Advances in industrial and labor relations
1
BJIR : an international journal of employment relations
1
Customer service : empowerment and entrapment
1
Discussion paper / Centre for Economic Performance, London School of Economics and Political Science
1
Employee voice at work
1
Employment relations record
1
Environment & planning
1
Examining job satisfaction : causes, outcomes, and comparative differences
1
Handbook of innovation in public services
1
Human resource management journal
1
ILR review : the journal of work and policy
1
International journal of employment studies
1
International journal of services and operations management
1
International journal of work innovation : IJWI
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of the Operational Research Society : OR
1
Leadership & organization development journal
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Organizing and managing in the era of globalization
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Outsourcing and offshoring business services
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Precarious employment in perspective : old and new challenges to working conditions in Sweden
1
Proceedings of the 12th European Conference on Knowledge Management ; Vol. 2
1
Scandinavian journal of management
1
The international journal of human resource management
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
Wildcat
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e-Economy : rhetoric or business reality?
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1
Relationships between emotional labor, job performance, and turnover
Goodwin, Robyn E.
;
Groth, Markus
;
Frenkel, Stephen
- In:
Journal of vocational behavior
79
(
2011
)
2
,
pp. 538-548
Persistent link: https://www.econbiz.de/10009304132
Saved in:
2
Skill and info-service work in Australian call centres
Russell, Bob
- In:
Developments in the call centre industry : analysis, …
,
(pp. 92-116)
.
2006
Persistent link: https://www.econbiz.de/10003393926
Saved in:
3
Gender, skills and careers in UK call centres
Durbin, Susan
- In:
Developments in the call centre industry : analysis, …
,
(pp. 117-135)
.
2006
Persistent link: https://www.econbiz.de/10003393929
Saved in:
4
Community unionism in a regional
call
centre
: the organiser's perspektive
Rainnie, Al
;
Drummond, Gail
- In:
Developments in the call centre industry : analysis, …
,
(pp. 136-151)
.
2006
Persistent link: https://www.econbiz.de/10003393951
Saved in:
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