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~isPartOf:"Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)"
~isPartOf:"Europäische Hochschulschriften / 5"
~person:"Lieven, Theo"
~subject:"Call centre"
~subject:"Marketingmanagement"
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
Europäische Hochschulschriften / 5
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Markenpersönlichkeit und Mitarbeiterverhalten in Kundentelefonaten
Lieven, Theo
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2009
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