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~isPartOf:"Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente"
~subject:"Dienstleistungssektor"
~subject:"Kundenzufriedenheit"
~subject:"Social Web"
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Dienstleistungssektor
Kundenzufriedenheit
Social Web
Beschwerdemanagement
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Complaint management
3
Social web
3
Consumer behaviour
2
Konsumentenverhalten
2
Customer satisfaction
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Deutschland
1
Facebook, Inc.
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Germany
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German
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Hadwich, Karsten
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Becker, Florian
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Eller, Tönnjes Freerk
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Firmhofer, Nikola
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Hogreve, Jens
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Keller, Corina
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Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
Journal of business research : JBR
47
Journal of retailing and consumer services
35
International journal of hospitality management
33
The journal of services marketing
30
Journal of hospitality marketing & management
22
Journal of service research : JSR
18
Service business
18
International journal of contemporary hospitality management
16
The service industries journal
16
Journal of the Academy of Marketing Science
12
European journal of marketing : EJM
11
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
10
Journal of service theory and practice
9
Services marketing quarterly
9
International journal of quality and service sciences
8
Journal of air transport management
8
Journal of marketing
8
SpringerLink / Bücher
8
Business horizons
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of retailing
7
Journal of service research
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Asia Pacific journal of marketing and logistics
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of strategic marketing
6
Tourism management : research, policies, practice
6
Cogent business & management
5
International journal of services and operations management
5
Journal of consumer behaviour : an international research review
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Marketing intelligence & planning
5
Australasian marketing journal
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
International journal of services, economics and management
4
Journal of consumer marketing
4
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ECONIS (ZBW)
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Überwindung von Beschwerdebarrieren durch innovative Technologien : eine empirische Untersuchung am Beispiel iFeedback
Hadwich, Karsten
;
Becker, Florian
- In:
Dienstleistungsmanagement und Social Media : …
,
(pp. 565-591)
.
2013
Persistent link: https://www.econbiz.de/10009756188
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2
Einflussfaktoren und Auswirkungen der Beschwerdezufriedenheit im Social Media-Bereich : eine empirische Untersuchung
Hadwich, Karsten
;
Keller, Corina
- In:
Dienstleistungsmanagement und Social Media : …
,
(pp. 541-564)
.
2013
Persistent link: https://www.econbiz.de/10009756191
Saved in:
3
When the whole world is listening : an exploratory investigation of individual complaints on social media platforms
Hogreve, Jens
;
Eller, Tönnjes Freerk
;
Firmhofer, Nikola
- In:
Dienstleistungsmanagement und Social Media : …
,
(pp. 515-540)
.
2013
Persistent link: https://www.econbiz.de/10009756193
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