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~isPartOf:"Digital Transformation for Fashion and Luxury Brands : Theory and Practice"
~isPartOf:"Journal of service research"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
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12
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12
Consumer behaviour
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Dienstleistungsqualität
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artificial intelligence
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anthropomorphism
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service robot
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Digital Transformation for Fashion and Luxury Brands : Theory and Practice
Journal of service research
International journal of hospitality management
6
Technological forecasting & social change : an international journal
4
Electronic markets : EM ; the international journal of electronic commerce and business media
3
Journal of travel and tourism marketing
3
Journal of service management
2
Journal of service theory and practice
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Palgrave Studies in Cross-disciplinary Business Research, In Association with EuroMed Academy of Business
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The Cornell hospitality quarterly
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The service industries journal
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Artificial intelligence and digital diversity inclusiveness in corporate restructuring
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Asia Pacific journal of marketing and logistics
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Developing digital marketing : relationship perspectives
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of contemporary hospitality management
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Journal of business research : JBR
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Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
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Journal of hospitality marketing & management
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Journal of research in interactive marketing : interactive marketing and computer-mediated communication
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Journal of retailing and consumer services
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Review of business : interdisciplinary journal on risk and society
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Scientific reports / Hochschule Mittweida
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Service business
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Strategic approaches to energy management : current trends in energy economics and green investment
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The Oxford Handbook of Mobile Communication and Society
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How smart should a service
robot
be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
2
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
3
To err is human(-oid) : how do consumers react to
robot
service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
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