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~isPartOf:"Digital enterprise transformation : a business-driven approach to leveraging Innovative IT"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Tourism management : research, policies, practice"
~type_genre:"Fallstudie"
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Customer satisfaction
8
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8
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3
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2
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2
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Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
International journal of quality and service sciences
Tourism management : research, policies, practice
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Premier reference source
7
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
4
European journal of marketing : EJM
4
Harvard business review : HBR
4
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4
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3
International journal of productivity and quality management : IJPQM
3
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3
Journal of food products marketing
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of travel and tourism marketing
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Multi-channel marketing, branding and retail design : new challenges and opportunities
3
Anthropology and business
2
Building corporate identity, image and reputation in the digital era
2
Contributions to management science
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Digital and social media marketing : a results-driven approach
2
Europäische Hochschulschriften / 5
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Global business and organizational excellence : a review of research & best practices
2
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Intereconomics : review of European economic policy
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International journal of business innovation and research
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Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
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1
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
2
Operational excellence
Schmiedel, Theresa
;
Vom Brocke, Jan
;
Uhl, Axel
- In:
Digital enterprise transformation : a business-driven …
,
(pp. 207-230)
.
2014
Persistent link: https://www.econbiz.de/10010471031
Saved in:
3
Customer centricity
Uhl, Axel
;
MacGillavry, Kim
- In:
Digital enterprise transformation : a business-driven …
,
(pp. 149-171)
.
2014
Persistent link: https://www.econbiz.de/10010471036
Saved in:
4
Customer involvement in service production, delivery and quality : the challenge and opportunities
Dadfar, Hossein
;
Brege, Staffan
;
Semnani, Sedigheh …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10009754723
Saved in:
5
The impact of destination source credibility on destination satisfaction : the mediating effects of destination attachment and destination image
Veasna, Sou
;
Wu, Wann-Yih
;
Huang, Chu-hsin
- In:
Tourism management : research, policies, practice
36
(
2013
),
pp. 511-526
Persistent link: https://www.econbiz.de/10009736147
Saved in:
6
Evaluating hotel animation programs at Mediterranean sun-and-sea resorts : an impact-asymmetry analysis
Mikulić, Josip
;
Prebežac, Darko
- In:
Tourism management : research, policies, practice
32
(
2011
)
3
,
pp. 688-696
Persistent link: https://www.econbiz.de/10008907700
Saved in:
7
The suitability of Kano's method for the requirements of the cutlery industry : results of a case study associated with an approach to widen Kano's theory
Crostack, Horst-Artur
;
Kern, Christian
;
Refflinghaus, Robert
- In:
International journal of quality and service sciences
2
(
2010
)
3
,
pp. 352-368
Persistent link: https://www.econbiz.de/10008758757
Saved in:
8
Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center
Rojas, Carmen de
;
Camarero, Carmen
- In:
Tourism management : research, policies, practice
29
(
2008
)
3
,
pp. 525-537
Persistent link: https://www.econbiz.de/10003696198
Saved in:
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