Maas, Peter; Graf, Albert - Institut für Versicherungswirtschaft <Sankt Gallen> - 2007
and employee perceptions are analyzed. Subsequently, implicationsfor CV management are derived and finally implications of … MANAGEMENT AND INSURANCE NO. 36
EDITED BY HATO SCHMEISER
CHAIR FOR RISK MANAGEMENT AND INSURANCE
FEBRUARY 2007 …
between customer and employee perceptions are analyzed. Subsequently, implica-
tions for CV management are derived and finally …