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~isPartOf:"Discussion Paper"
~isPartOf:"Journal of business economics and management"
~language:"eng"
~person:"Berbel-Pineda, Juan M."
~person:"Karatepe, Osman M."
~person:"Ramírez-Hurtado, José M."
~subject:"Service quality"
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Service quality
Dienstleistungsqualität
3
Beziehungsmarketing
2
Customer satisfaction
2
Franchising
2
Hotel industry
2
Hotellerie
2
Kundenzufriedenheit
2
Relationship marketing
2
Spain
2
Spanien
2
Arbeitsleistung
1
Bankgeschäft
1
Banking services
1
Beschwerdemanagement
1
Complaint management
1
Customer service
1
Data envelopment analysis
1
Data-Envelopment-Analyse
1
Employee retention
1
Estimation
1
Gender
1
Geschlecht
1
Handelseffekt
1
International market entry
1
Internationaler Markteintritt
1
Job performance
1
Kundenservice
1
Mitarbeiterbindung
1
Mobile communications
1
Mobilkommunikation
1
Nordzypern
1
Northern Cyprus
1
Präferenztheorie
1
Reisevermittler
1
Romania
1
Rumänien
1
Schätzung
1
Theory of preferences
1
Tourism employees
1
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Berbel-Pineda, Juan M.
Karatepe, Osman M.
Ramírez-Hurtado, José M.
Abbas Mardani
1
Ahmad Jusoh
1
Ahmed, Rizwan Raheem
1
Antuchevičienė, Jurgita
1
Argilés Bosch, Josep Ma.
1
Ashraf, Muhammad
1
Cambra-Fierro, Jesús
1
Castillo-Merino, David
1
Castro-Lopez, Adrian
1
Channar, Zahid Ali
1
Chuc Anh Tu
1
Dalvand, Mohammad Reza
1
Daunorienė, Asta
1
Demirel, Demokaan
1
Dmitrovič, Tanja
1
Duhnea, Cristina
1
Erjavec, Hana Šuster
1
Ferreira, Fernando Alberto Freitas
1
García Blandón, Josep
1
Ghiță-Mitrescu, Silvia
1
González-Benito, Óscar
1
Gunay, G. Nazan
1
Ilie, Margareta
1
Jiang, Minghui
1
Jin, Xiang
1
Karadas, Georgiana
1
Khalil Md Nor
1
Kim, Yong Shik
1
Le Duc Toan
1
Li, Chengzhang
1
Martos-Partal, Mercedes
1
Mieilă, Mihai
1
Moraru, Andreea-Daniela
1
Mousakhani, Saeed
1
Nadiri, Halil
1
Nazari-Shirkouhi, Salman
1
Necula, Anda Ileana
1
Nobar, Hossein Bodaghi Khajeh
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Discussion Paper
Journal of business economics and management
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ECONIS (ZBW)
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1
The effect of management commitment to service quality on job embeddedness and performance outcomes
Karatepe, Osman M.
;
Karadas, Georgiana
- In:
Journal of business economics and management
13
(
2012
)
4
,
pp. 614-636
Persistent link: https://www.econbiz.de/10009625685
Saved in:
2
Managing service recovery processes : the role of customers' age
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of business economics and management
12
(
2011
)
3
,
pp. 503-528
Persistent link: https://www.econbiz.de/10009533040
Saved in:
3
Service quality, customer satisfaction and loyalty : the moderating role of gender
Karatepe, Osman M.
- In:
Journal of business economics and management
12
(
2011
)
2
,
pp. 278-300
Persistent link: https://www.econbiz.de/10009533070
Saved in:
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