Styrin, Evgenyi; Plaksin, Sergey - In: Public administration issues (2012) 4, pp. 66-83
of the whole system of public services in the Russian Federation. The article considers modern methods of the … organization of monitoring public services as a process of interaction between the consumer and the bodies of public administration … in the RF and abroad, along with the theoretical approaches to the problem of public services quality. It describes some …