Dolfsma, Wilfred (contributor) - 2004 - [Elektronische Ressource]
prominent in services” and yet management has or
may have little knowledge of the particularities of the interaction between …
ERIM REPORT SERIES RESEARCH IN MANAGEMENT
ERIM Report Series reference number ERS-2004 … Erasmus Research Institute of Management (ERIM)
Rotterdam School of Management / Rotterdam School of Economics
Erasmus …