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~isPartOf:"ERIM report series research in management"
~subject:"Dienstleistungsqualität"
~subject:"Theorie"
~type_genre:"Working Paper"
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Mystery shopping: a tool to develop insight into customer service provision
Hesselink, Martijn Willem
(
contributor
); …
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2004
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[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002359794
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