García-Arca, Jesús; Prado-Prado, J. Carlos; … - In: Journal of Industrial Engineering and Management (JIEM) 11 (2018) 2, pp. 196-206
improving competitiveness, as a prior step to analyze and discuss the implementation of these drivers in three services …'s competitiveness, provided that the drivers are developed with this specific aim. Thus, the analysis of these drivers allows to …/recognition systems and, especially, the implementation of KPIs for connecting participation and competitiveness. Research limitations …