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~isPartOf:"Economics of education review"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~person:"Lu, Susan Feng"
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Dienstleistungsqualität
5
Service quality
5
Hospital
4
Krankenhaus
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Nursing profession
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Pflegeberufe
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Pflegeheim
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nurse staffing
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Lu, Susan Feng
Terwiesch, Christian
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Chan, Carri W.
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Bavafa, Hessam
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Bellows, Laura
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Braga, Michela
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Campbell, Dennis W.
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Kim, Song-hee
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Lincove, Jane Arnold
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Lu, Lauren Xiaoyuan
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Netessine, Serguei
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Olivares, Marcelo
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Rui, Huaxia
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Sansani, Shahar
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Sass, Tim Roger
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Shin, Jiwoong
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Economics of education review
Management science : journal of the Institute for Operations Research and the Management Sciences
Simon Business School working paper
6
Health economics
1
Journal of economics & management strategy : JEMS
1
Manufacturing & service operations management : M & SOM
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Production and operations management : the flagship research journal of the Production and Operations Management Society
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Does nonprofit ownership matter for firm performance? : financial distress and ownership conversion of nursing homes
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Management science : journal of the Institute for …
68
(
2022
)
7
,
pp. 5127-5145
Persistent link: https://www.econbiz.de/10013369280
Saved in:
2
Does competition improve service quality? : the case of nursing homes where public and private payers coexist
Lu, Susan Feng
;
Serfes, Konstantinos
;
Wedig, Gerard J.
; …
- In:
Management science : journal of the Institute for …
67
(
2021
)
10
,
pp. 6493-6512
Persistent link: https://www.econbiz.de/10012666696
Saved in:
3
Does technology substitute for nurses? : staffing decisions in nursing homes
Lu, Susan Feng
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Management science : journal of the Institute for …
64
(
2018
)
4
,
pp. 1842-1859
Persistent link: https://www.econbiz.de/10011855743
Saved in:
4
Can we trust online physician ratings? : evidence from cardiac surgeons in Florida
Lu, Susan Feng
;
Rui, Huaxia
- In:
Management science : journal of the Institute for …
64
(
2018
)
6
,
pp. 2557-2573
Persistent link: https://www.econbiz.de/10011878974
Saved in:
5
Do mandatory overtime laws improve quality? : staffing decisions and operational flexibility of nursing homes
Lu, Susan Feng
;
Lu, Lauren Xiaoyuan
- In:
Management science : journal of the Institute for …
63
(
2017
)
11
,
pp. 3566-3585
Persistent link: https://www.econbiz.de/10011772476
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