//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~subject:"Beschwerdemanagement"
~subject:"Brand image"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenbeziehungen"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Brand image
Beziehungsmarketing
215
Relationship marketing
215
Consumer behaviour
98
Konsumentenverhalten
98
Customer satisfaction
49
Kundenzufriedenheit
49
Einzelhandel
47
Retail trade
47
Dienstleistungsqualität
25
Service quality
25
Brand management
19
Markenführung
19
Markenimage
18
Distribution channel
16
Vertriebsweg
16
Holiday behaviour
15
Online retailing
15
Online-Handel
15
Tourism marketing
15
Tourismusmarketing
15
Urlaubsverhalten
15
E-commerce
14
Electronic Commerce
14
Marketing management
14
Marketingmanagement
14
Social Web
13
Social web
13
Emotion
12
Destination management
11
Destinationsmanagement
11
Kundenbindungsprogramm
11
Loyalty program
11
Customer integration
10
Customer service
10
Internet marketing
10
Kundenintegration
10
Kundenservice
10
Online-Marketing
10
more ...
less ...
Online availability
All
Undetermined
13
Free
3
Type of publication
All
Article
27
Type of publication (narrower categories)
All
Article in journal
26
Aufsatz in Zeitschrift
26
Aufsatz im Buch
1
Book section
1
Language
All
English
26
German
1
Author
All
Calantone, Roger J.
2
Hsu, Cathy H. C.
2
King, Ceridwyn
2
Perdue, Richard R.
2
Shin, Hakseung
2
So, Kevin Kam Fung
2
Stylidis, Dimitrios
2
Assaf, A. Georges
1
Baldus, Brian
1
Bashir, Makhmoor
1
Ben-Shaul, Michal
1
Blair, Edward A.
1
Bolton, Lisa E.
1
Bose, Sunny
1
Brady, Michael K.
1
Cambra-Fierro, Jesus
1
Chen, Lin
1
Chen, Shan-Pei
1
Chiang, Jeongwen
1
Chiu, Hung-chang
1
Cronin, J. J.
1
Devezer, Berna
1
Dieck, M. Claudia tom
1
Donkers, Bas
1
Echambadi, Raj
1
Ekinci, Yuksel
1
Fountoulaki, Paraskevi
1
Fox, Gavin L.
1
Grégoire, Yany
1
Herm, Steffen
1
Hsieh, Yi-ching
1
Huang, Wen-Shiung
1
Hughes, Douglas E.
1
Hult, G. Tomas M.
1
Huppertz, John W.
1
Japutra, Arnold
1
Jindal, Rupinder P.
1
Joireman, Jeff
1
Khare, Adwait
1
Koll, Oliver
1
more ...
less ...
Published in...
All
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of retailing
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Journal of business research : JBR
133
Journal of retailing and consumer services
91
The journal of product & brand management
78
The journal of brand management : an international journal
65
International journal of hospitality management
58
Asia Pacific journal of marketing and logistics
31
Cogent business & management
30
Journal of hospitality marketing & management
29
Journal of travel and tourism marketing
29
Psychology & marketing
29
The journal of services marketing
27
International journal of contemporary hospitality management
26
European journal of marketing : EJM
22
Industrial marketing management : the international journal for industrial and high-tech firms
22
Marketing intelligence & planning
22
Tourism management : research, policies, practice
21
Journal of strategic marketing
20
The service industries journal
20
Journal of marketing management : MM
19
International journal of internet marketing and advertising : IJIMA
18
Journal of the Academy of Marketing Science
17
SpringerLink / Bücher
17
Service business
15
Services marketing quarterly
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
14
Journal of promotion management : innovations in planning and applied research
14
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
14
Marketing letters : a journal of research in marketing
14
Journal of marketing
13
Journal of service research : JSR
13
European journal of marketing
12
Journal of marketing communications
12
Journal of service management
12
Business horizons
11
Journal of business ethics : JOBE
11
Journal of internet commerce
11
Journal of marketing management : JMM ; journal of the Academy of Marketing
11
more ...
less ...
Source
All
ECONIS (ZBW)
27
Showing
1
-
10
of
27
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Exploring the influence of touch points on tourist experiences at crisis impacted destinations
Krey, Nina
;
Dieck, M. Claudia tom
;
Wu, Shuang
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 39-54
Persistent link: https://www.econbiz.de/10014245276
Saved in:
2
Customer nontransactional value cocreation in an online hotel brand community : driving motivation, engagement behavior, and value beneficiary
Shin, Hakseung
;
Perdue, Richard R.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
5
,
pp. 1088-1104
Persistent link: https://www.econbiz.de/10013258957
Saved in:
3
Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin
;
Roschk, Holger
;
Ordenes, Francisco Villarroel
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
Saved in:
4
Developing a multi-dimensional measure of hotel brand customers' online engagement behaviors to capture non-transactional value
Shin, Hakseung
;
Perdue, Richard R.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
3
,
pp. 593-609
Persistent link: https://www.econbiz.de/10014245435
Saved in:
5
Extension and validation of a novel destination brand equity model
Ekinci, Yuksel
;
Japutra, Arnold
;
Molinillo, Sebastian
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
6
,
pp. 1257-1276
Persistent link: https://www.econbiz.de/10014295315
Saved in:
6
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
7
Exploring resident-tourist interaction and its impact on tourists' destination image
Stylidis, Dimitrios
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 186-201
Persistent link: https://www.econbiz.de/10012794795
Saved in:
8
Place-oriented or people-oriented concepts for destination loyalty : destination image and place attachment versus perceived distances and emotional solidarity
Tasci, Asli DA
;
Uslu, Abdullah
;
Stylidis, Dimitrios
; …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
2
,
pp. 430-453
Persistent link: https://www.econbiz.de/10012794820
Saved in:
9
Customer-based place brand equity and tourism : a regional identity perspective
Bose, Sunny
;
Pradhan, Sudeepta
;
Bashir, Makhmoor
;
Roy, …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 511-527
Persistent link: https://www.econbiz.de/10012880233
Saved in:
10
Do shoppers choose the same brand on the next trip when facing the same context? : an empirical investigation in FMCG retailing
Koll, Oliver
;
Plank, Andreas
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 576-592
Persistent link: https://www.econbiz.de/10013535711
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->